We do understand that you might have occasions where you need to return the product back to us. Our policy addresses various scenarios in which you may need to return the product. We make this policy as friendly as possible to you so that you can take comfort in ordering the product on our site, with the trust and confidence that if for any reason, if you need to return the product, this process will not be a big hassle for you. We encourage you to read this fully to understand the policy.
Trophykart is pleased to offer you a no questions asked " 7 Day Return Policy". Within 7 days of receiving the product, for any reason, you would like to return the product, we will be accepting the return and a minimal amount will be charged to help us cover a small part of our actual delivery costs + reverse logistics costs and the personalisation work (if service taken) on an actual basis. The exact amount will be conveyed to you by our customer care agents, to minimise any troubles to you.
All you need to do is give us a call on +91 9945276993 or drop an email at order@trophykart.in within a period of 7 days from the date of delivery.
Above policy is applicable if the product has not been used, product is returned in original packaging with price tags/stickers and there are no visible marks of usage or wear & tear.
Please contact our customer service personnel before going ahead with any return. They will guide you regarding the rules, applicability, process and logistics. Customers need to produce the original invoice and the items should be returned in their original packaging.
Please don't accept delivery of any shipments where outer packaging is damaged or tampered within any manner. For any reason, after taking the delivery, if you realize and recognize that the product is damaged in any manner, you need to report this to our customer service within 24 hrs of receipt of the shipment. Trophykart will bear the cost of returns, repairs or replacements, if the damage is found to be due to mishandling in transit. These returns will not be accepted if there are visible marks and/or identification of use of the product.
Trophykart will credit the refund in the same manner in which the original payment is made. If the payment is made using a credit/debit card, your card account will be credited for the refund amount. If you have issued a cheque, TrophyKart will issue a cheque on your name for the refund amount. We will process the refund within 7 working days and make the credit to your card account. In case of cheque, it may take a few more days for the physical delivery of the cheque. Refunds for Cash on Delivery orders, will be done through Cheque / NEFT Transfer.
